Virgin Media Freestyle Trade Up Terms and Conditions
Please read the following terms and conditions carefully. You should understand that by placing an order to Trade Up you agree to be bound by these terms and conditions. It is recommended you take note of your IMEI number before you Trade Up in case there are any potential problems with your order. Please see theFAQfor help on how you find your device’s IMEI number
1. What is Freestyle Trade Up?
1.1.Trade up is a service that allows existing Virgin Media Freestyle customers (“you”) to upgrade to a new phone early by using the value in one old phone (a “Device”) to pay off your existing active Freestyle consumer credit agreement (your “Freestyle Loan”) with Virgin Media Mobile Finance Limited governed by the Consumer Credit Act 1974 (“Trade Up”).
1.2.You are able to Trade Up any valid Device; it does not need to be the Device associated to your existing Freestyle Loan.
2. Who Provides Trade Up?
2.1.The Trade Up services are operated for and on behalf of Virgin Media Limited (Company No. 2591237) at 500 Brook Drive, Reading, RG2 6UU,(“Virgin Media”) by Likewize UK Limited ( Company No. 08401611) with its registered office at Crewe Logistics Park, Jack Mills Way, Shavington, Crewe, CW2 5XF, England,, (“Likewize”) (together “we”, “us” or “our”).
3. Eligibility
3.1. To place a Trade Up order, you warrant:
(i) you are a resident in the United Kingdom;
(ii) that you are an existing Virgin Media customer with an active Freestyle Loan with Virgin Media Mobile Finance Limited;
(iii) you are the owner of the Device or have obtained express consent from the rightful owner to Trade Up the Device;
(iv) the Device is not subject to any previously agreed trade in or Trade Up arrangement;
(v) the Device was not purchased from Virgin Media within 30 days prior to placing the Trade Up order; and
(vi) the Device is not stolen or listed with us or a third party as stolen.
3.2.As part of the eligibility process, we will check the Device with CheckMEND, from the suppliers of IMMOBILISE as used by UK Police forces to trace stolen and missing property. If the Device fails any due diligence check we may notify the relevant police authority and we may pass the Device and your details to them and the Device Quote as defined in section 4 below will not be used to settle your Freestyle Loan.
4. Placing your Trade Up order
4.1.To determine the value of your Device, when placing your order you shall provide a true and accurate description of the Device, including but not limited to the following information:
(i)the correct brand/make, model and IMEI number of the Device you wish to Trade Up; and
(ii)the condition of the Device that you wish to Trade Up, which shall be classed as either: (a) a working device, which means all features of the Device are in good working order and condition, there is no physical damage to the exterior (e.g. to the buttons or screen) or water damage, the device is able to make/receive calls and SMSs, its battery is included and is able to maintain charge and power up (“Working Device”); &;or (b) a non-working device, which means a Device that is not fully functional (e.g. does not power up, has a damaged screen, case or buttons or has water damage) but includes a battery, is not crushed or bent; has no missing components (“Non-Working Device”).
The Device’s Trade Up value (“Device Quote”) shall be solely determined by Virgin Media, Likewize or a third party based on the make a model of the Device.
Device chargers and accessories may not be returned with your Device and hold no monetary value. They shall not form part of the condition and cannot be used to complete the Trade Up process. Such Device chargers and accessories will not be returned to you; therefore we recommend you carefully check the contents of your package before returning it to us.
4.2. Once a Trade Up order is placed, the Device Quote shall be valid for up to 14 calendar days to enable you to complete your order. If the Device arrives after 14 calendar days from the date the Trade Up order is placed, the Device Quote shall be updated – see section 5.1(ii).
4.3. You will be sent a free postage pack via Royal Mail after placing your order; this will normally arrive 2-3 working days after your Trade Up order has been placed. We do not accept responsibility for lost, stolen, late or damaged postage packs containing your Device. Proof of sending is not is not proof of receiving.
4.4. If we don’t receive your Device after 28 calendar days, your Trade Up order will be cancelled. For the avoidance of doubt, your current active Freestyle Loan and any new Freestyle Loan are separate and shall continue to be payable as normal and in line with your recently advised payment schedule.
4.5. Important Information prior to Trade Up:
(i) By placing your order and sending your Device, you will be unable to cancel your order.
(ii) Please remove any SIM card and any accessories, including without limitation memory cards, prior to Trade Up. We shall not be liable for any consequences of you not removing the SIM card or accessories, including any charges then occurred. You shall continue to be responsible for such charges; and
(iii) We strongly encourage you to backup and store elsewhere any data stored on the phone any memory card, including but not limited to images, messages and videos, on the Device that you wish to retain before to Trade Up. We will not be liable for any damage, confidentiality, loss or erasure of any such data, including personal data, or for any consequences of you not removing your data, including use or disclosure of such data.
5. Trade Up contributing to your Freestyle Loan
5.1. Once your order has been received, we shall, in our absolute discretion, determine whether the description of the Device when the Trade Up order is placed, is an accurate and true description of the Device received:
(i) If it is determined to be a true and accurate description, the Device Quote shall be used to part settle/settle your existing active Freestyle Loan.
(ii) If it is determined to not be a true and accurate description or if the Device is received after 14 calendar days from the Trade Up order and the value has subsequently changed, then the Device Quote shall be invalidated and a new revised quote (“Revised Value”) will be offered to you to part settle/settle your Freestyle Loan. You shall be notified of such Revised Value by e-mail and you shall have 5 calendar days from the issue of the Revised Value to either accept or reject the Revised Value. If you do not accept or reject the Revised Value, we shall assume you accept the Revised Value and this will be used to part settle/settle your existing active Freestyle Loan. If you do reject the Revised Value, we shall return the Device back to you free of charge. You have 14 calendar days from your acceptance or rejection of the Revised Value to cancel your new Freestyle Loan.
5.2. For the avoidance of doubt, the Device Quote or, if accepted, the Revised Value shall only contribute to your existing Freestyle Loan. Any outstanding amount on your existing Freestyle Loan remains payable in line with your recently advised payment schedule until paid off completely. This balance can be paid by contacting Virgin Media and making a debit or credit card contribution.
5.3. Payments in relation to your existing Freestyle Loan will not be taken for up to 30 calendar days from the date your Trade Up order was placed to allow us to process your order. After 30 calendar days, your payment shall resume and a revised payment schedule will be sent to you by email.
5.4. If the Device Quote or Revised Value is higher than the balance of your existing Freestyle Loan, a credit for the difference between the Device Quote Value or Revised Value and the outstanding balance of the Freestyle Loan shall be paid into the bank account, used to pay your existing Freestyle Loan monthly payments, within 10 working days.
6. Privacy and Data Protection
6.1.Where applicable, any data collected during the course of the Trade Up services will be processed and stored wholly in accordance with applicable data protection laws and regulations. The Promoter will use reasonable endeavours to ensure no data will be processed or stored outside the EEA or by third party organisation, except for the administration of the Trade Up services.
6.2.By placing a Trade Up order with us, Virgin Media and/or Likewize may use your personal information to contact you about special offers about goods and services that may be of interest to you.
6.3.Any personal data will only be used in accordance with Virgin Media’s or Likewize’s privacy policy, which can be viewed here: (i) Virgin Media’s Privacy Policy ; and (ii) Likewize’s Privacy Policy .
General
6.4. We reserve the right to modify these terms and conditions from time to time. If we make changes to the term and conditions of this Agreement, then we will notify and make available such revised terms and conditions.
6.5. Ownership of the Device shall only pass to us once we have received the Device and when the Device Quote or Revised Value has been accepted and payment has been dispatched to you.
6.6.Subject to 7.6, in no event shall Likewize, Virgin Media, their affiliates, directors employees, agents or licensors, be responsible or liable for direct, indirect, special or consequential damages, arising in any way out of the Trade Up Services, including but not limited to, (a) any technical difficulties or equipment malfunction (whether or not under Virgin Media or Likewize’s control); (b) any theft , unauthorised access or third party interference; (c) any part the Trade Up order or after order process that is late, lost, altered damaged or misdirected (whether or not after receipt by Virgin Media or Likewize) due to any reason beyond the reasonable control of Virgin Media or Likewize; (d) any tax liability incurred in connection with the Trade Up; or (e) use of the Trade Up services.
6.7.By placing your Trade Up order, you agree, to the extent permitted by applicable laws, and except as provided herein, to release and hold Virgin Media and Likewize harmless from any and all liability whatsoever for any injuries, losses or damages of any kind arising from participation in or in connection with the Trade Up including without limitation, acceptance, receipt use and/or misuse of the Trade Up services.
6.8.Virgin Media and Likewize reserve the right to invalidate any Trade Up order where there is suspected fraudulent use of the Trade Up services.
6.9.Nothing in these terms and conditions his agreement shall limit or exclude Likewize’s or Virgin Media’s liability for death or personal injury resulting from our negligence and any other liability that cannot be excluded or limited by English law.
6.10. We are not liable or responsible for the failure to perform the Trade Up services, if in any way the Trade Up services are not capable of being conducted as reasonably anticipated due to any reasons beyond our reasonable control, including without limitation the act of default of any third party supplier and/or our compliance with any applicable law or regulations.
6.11. This agreement and any dispute or claim arising in relation to the same shall be governed and construed in accordance with English Law and is subject to the exclusive jurisdiction of the courts of England.
FAQs
Cheap Apple Deals & Contracts | Virgin Mobile? ›
iPhone SE. The iPhone SE is the absolutely cheapest iPhone you can buy new at $429, making it one of the best iPhones to buy. Despite rocking an old design that's been around since the iPhone 6, this handset features Apple's latest A15 Bionic chip.
What is the cheapest Apple phone available? ›iPhone SE. The iPhone SE is the absolutely cheapest iPhone you can buy new at $429, making it one of the best iPhones to buy. Despite rocking an old design that's been around since the iPhone 6, this handset features Apple's latest A15 Bionic chip.
How much is an iPhone 13 on a contract? ›iPhone 13 contracts from Vodacom, MTN, and Telkom
On Vodacom, contracts start at R549 per month for 36-month contracts and R749 per month for 24-month contracts. In a press release, Telkom stated that the iPhone 13 would be available on its FreeMe 1.5GB contract starting from R699.
The Apple store allows you to purchase a no-contract (or completely unlocked) phone.
Are Apple phones getting cheaper? ›Apple usually reduces the prices of previous iPhone models when introducing new models, just like it did with the iPhone 12 last year. The 64GB iPhone 12, for example, got a price cut to $700 from $800 after the iPhone 13 was announced. The iPhone 11, meanwhile, dropped to $500 in 2021.
What is the lowest price of iPhone 13? ›Apple iPhone 13 price in India starts from Rs. 61,999. The lowest price of Apple iPhone 13 is Rs. 61,999 at amazon.in. This is 4 GB RAM / 128 GB internal storage base variant of Apple iPhone 13 which is available in Blue, Green, Pink, Red, Starlight, Midnight colour.
Is it cheaper to buy iPhone 13 outright? ›You could get it even cheaper if you buy the phone outright and pair with a cheap Sim. By buying each separately, you could save over the contract term.
How much is iPhone 12 contract per month? ›iStore has announced its nation-wide contract pricing for the iPhone 12 range via Vodacom, MTN, and Telkom. Starting 18 December, you can get your hands on an iPhone 12 starting at R319 p/m with trade-ins.
What's the difference between iPhone 13 and iPhone 14? ›The iPhone 13 and iPhone 14 both feature the same display size, 5G connectivity, A15 Bionic chip, and design. Nevertheless, the iPhone 14 still offers a number of upgrades, such as an additional GPU core, Emergency SOS via satellite, the Photonic Engine, and Action Mode.
Is there an advantage to buying directly from Apple? ›Greater availability: You can buy an iPhone immediately in your choice of color and storage capacity at one of 272 Apple Store locations in the U.S. or have it shipped to you for free. Depending on your location, you might even be able to get 2-hour delivery.
Can I just walk into an Apple store and buy an iPhone? ›
You can purchase iPhone through apple.com, or at an Apple Store. You may also be eligible for Personal Pickup with your iPhone purchase. Personal Pickup lets you purchase your iPhone online and pick it up in an Apple Store. To purchase online, visit the shop iPhone page and choose your iPhone.
Can I buy a phone from Apple and pay monthly? ›iPhone Payments is available to qualified customers and consists of the purchase of an eligible iPhone under a monthly installment loan, and the wireless service activation with an eligible carrier. Installment Loan.
Why is iPhone 14 cheaper? ›“Consumers' perceived lack of innovation within the iPhone 14 base range has led to poor take-up of the device, post physical release,” explains the report. “This means demand is low on the resale market, too, so the value of the base range has dropped significantly.”
Is iPhone 13 worth buying in 2023? ›The iPhone 13 remains an excellent investment in 2023. Interested buyers will be able to pick up the last-gen flagship for some discounts while maintaining the A15 Bionic SoC performance.
What is the best time to buy iPhone in USA? ›“One of the best times of year to buy an iPhone is in September or October, when new models are typically announced and older iPhone generations tend to go on sale.”
Has Apple dropped iPhone 13 price? ›The new 6.7-inch iPhone 14 Plus costs $899 for its base model, and Apple lowered the price of the iPhone 13 mini to $599.
What will iPhone 14 cost? ›Pricing for each model starts at: iPhone 14: $799* iPhone 14 Plus: $899* iPhone 14 Pro: $999.
Will there be a iPhone 13 price drop? ›If you don't need the latest and greatest Apple release, going for the previous-gen model could save you a decent chunk of change. First, it's important to note that the iPhone 13 saw a significant price drop once a new iPhone model hit the scene, with the standard base model decreasing to $699 (from $799).
Will iPhone 14 cost less than iPhone 13? ›That said, if your iPhone is breaking down or a few years older, the iPhone 14 is worth the investment. It's only $100 more than the iPhone 13, has an improved and more dynamic camera, and offers greater battery life and longevity.
Is it better to buy a cell phone outright or on a plan? ›So, does buying your cell phone outright save you money? The answer is yes – kind of. It's better if you use the pain of buying the cell phone outright to keep you from buying new phones all the time. And it's better if you use the extra money saved each month from lower cell phone bills to invest.
Why iPhone 13 is it too expensive? ›
The supply chain is still coping up with the huge demand, and manufacturers are passing on the added costs to customers. Hence, this is the reason why a year-old Apple iPhone 13 still costs 40% more than what it does in the US market, despite the phone being locally manufactured.
Should you pay for iPhone monthly? ›Overall, while financing your iPhone is a great way to stay up to date with Apple's newest features and avoid a lump sum payment, it's important you consider whether or not financing or buying up-front is a better option for you, considering your financial situation and what you can realistically afford.
What is the average monthly bill for an iPhone? ›How much is an average iPhone bill per month? An iPhone is part of your cell phone bill, but it's not the bill as it doesn't include any service. If you'd like to finance an iPhone with AT&T, T-Mobile or Verizon, expect to pay $30 to 50 per month for the newest iPhone.
How much is iPhone 11 per month contract? ›Apple Iphone 11 64GB on a 36 Months on a Vodacom contract at R479. 00 per month. Do you have a source of inocome?
Is iPhone 14 worth buying? ›If you're using an iPhone 11, we recommend upgrading to an iPhone 14 (or even an iPhone 13). In the last three or so years, Apple has made enough changes to features including battery life, performance, screen quality, cameras and durability to merit buying a new iPhone.
Is the new iPhone 14 worth it? ›The iPhone 14 is better than the iPhone 12 in almost all areas, offering a brighter screen, a faster chipset, more capable cameras, and longer battery life. It also boasts basic satellite connectivity and Crash Detection. The iPhone 14 is a worthy upgrade for anyone coming from an iPhone 11 or an older model.
Why is iPhone 13 more expensive than 14? ›The increase in cost is largely made up of the chip, display, and camera changes, which also now take up a larger share of the bill of materials itself.
Is it better to buy at Apple or Best Buy? ›No advantage at all. Best Buy is an official retailer of Apple Products. The only difference is that you won't have to drive to an Apple Store if it farther than Best Buy, and now some of the Best Buy stores are official “repair” centers for Apple products.
Is it better to pay iPhone in full or monthly? ›Paying off early does not really save you anything, since the loan is at 0% interest. You don't have to trade the phone at 12 months, you can keep it and pay the entire 24. Either way, you are paying the same for the phone if you purchased it all at once, or make the 24 month payments.
Is there a benefit to buying iPhone at Costco? ›Longer warranties. The Apple brand should give you some confidence that the product will work as described. Yet even companies known for their high quality can have defective products now and then. If you buy your Apple device from Costco, you'll get a two-year warranty on your device without any additional cost.
Why is iPhone 14 Pro not available? ›
In November, in a rare press release on its website, Apple warned that supply of the iPhone 14 Pro and iPhone 14 Pro Max would be heavily constrained due to lockdown restrictions impacting its main iPhone assembly plant in China. "We continue to see strong demand for iPhone 14 Pro and iPhone 14 Pro Max models.
Can I buy a phone from Apple and use it on Verizon? ›"BYOD" means "bring your own device". If your device is unlocked and compatible with the Verizon network, you can bring it to us and activate it on a new or existing Verizon plan.
Does the iPhone 14 have a SIM card? ›If you purchased an iPhone 14 model in the United States, your iPhone doesn't have a SIM tray. Learn how to set up an eSIM instead.
What credit score do you need for Apple Card? ›You need a credit score of 700+ to get the Apple Card. This means at least good credit is required for approval. While it's possible to be approved with a lower score if you have a high income or other positive factors, it's best not to take the risk.
Does Apple financing do a hard credit check? ›If you apply for Apple Card and your application is approved, there's no impact to your credit score until you accept your offer. If you accept your offer, a hard inquiry is made. This may impact your credit score.
Does Apple offer payment plans? ›Apple Card Monthly Installments is an easy payment option. You can choose to pay for a new iPhone, iPad, Mac, or other eligible Apple product with Apple Card Monthly Installments — instead of paying all at once — in order to enjoy interest-free, low monthly payments.
Will iPhone 14 price drop after iPhone 15? ›iPhone 14 gets a $174 price cut
As the news of the iPhone 15 series continues to flow out, the price of the iPhone 14 series of mobile phones drops.
Pricing on the iPhone 15 models is expected to remain the same, with the standard entry-level 6.1-inch device starting at $799 and the 6.7-inch iPhone 15 Plus starting at $899.
Will Apple stop selling iPhone 14? ›Apart from iPhone 12, iPhone 14 Pro and Pro Max are the other two models which are on the discontinuation radar this year as Apple usually discontinues its Pro models after a year of sales. This a trend that will likely persist despite the rumors that this year's Pros will be the company's bestsellers.
What iPhone will stop working in 2023? ›Apple is said to drop software support for three iPhones in 2023. The iPhone 8, iPhone 8 Plus and iPhone X may not get iOS 17 update. Three old iPads will also reportedly lose software support from Apple.
How many years can iPhone 13 last? ›
However when it comes to iPhones, you can expect between three to five years (maybe more) with proper care.
Which iPhone will be discontinued in 2023? ›After iPhone 15 launch in 2023, THESE iPhones may get discontinued soon. With the iPhone 15 series official launch is months away, Apple may scrap iPhone 14 Pro and iPhone 14 Pro Max this year. Additionally, it may stop selling iPhone 11 and iPhone 12.
What iPhone is the cheapest right now? ›iPhone SE price
The iPhone SE (2022) is Apple's cheapest iPhone right now.
iPhone 13 Pro price in India starts from ₹ 119,900. The lowest price of iPhone 13 Pro is ₹ 119,900 at Flipkart on 6th June 2023.
What is the best selling iPhone so far? ›- Apple iPhone 13 Pro Max.
- Apple iPhone 14 Pro Max.
- Samsung Galaxy A13.
- Apple iPhone 13 Pro.
- Apple iPhone 12.
- Apple iPhone 14.
- Apple iPhone 14 Pro.
- Apple iPhone SE 2022.
| MTN iPhone 13 24-month contracts | ||
|---|---|---|
| Smartphone | Monthly contract price | Prepaid price including allocation |
| iPhone 13 128GB | R849 | R20,514 |
| iPhone 13 Pro 128GB | R1,099 | R24,714 |
| iPhone 13 Pro Max 128GB | R1,199 | R26,914 |
Customers can get iPhone 13 Pro for $41.62 (US) a month for 24 months or $999 (US) before trade-in, and iPhone 13 Pro Max for $45.79 (US) a month for 24 months or $1,099 (US) before trade-in from apple.com/store, in the Apple Store app, and at Apple Store locations.
How much do you pay a month for an iPhone? ›How much is an average iPhone bill per month? An iPhone is part of your cell phone bill, but it's not the bill as it doesn't include any service. If you'd like to finance an iPhone with AT&T, T-Mobile or Verizon, expect to pay $30 to 50 per month for the newest iPhone.
Can I buy iPhone 13 Pro Max in installments? ›While making payment, you can buy your Iphone 13 Pro Max on EMI with ZestMoney with zero down payment.
What you need to qualify for a cellphone contract? ›ID. Proof of residence (e.g., levy statement or electricity bill) Proof of income. Three months' bank statements.
Does Apple do monthly payments for iphones? ›
Now when you shop at Apple using Apple Card, you can pay monthly at 0% APR for your new iPhone, iPad, Mac, Apple Watch, and eligible accessories when you choose to check out with Apple Card Monthly Installments. And you'll get 3% Daily Cash back — all up front.
How to afford a new iPhone? ›- Save Up and Pay in Cash. Saving up is perhaps the most ideal way of affording an iPhone. ...
- Get a Postpaid Plan. ...
- Use Your Credit Card. ...
- Apply for a Personal Loan. ...
- Use a Buy Now, Pay Later Financing Scheme. ...
- Buy an iPhone with Less Storage. ...
- Buy an Old Model. ...
- Trade In Your Old iPhone.
Apple IPhone 14 price in India starts at Rs.79,900. The lowest price of Apple IPhone 14 is Rs.80,999 on amazon.in.
What is the price of iPhone 13 Pro with discount? ›The lowest price of the Apple iPhone 13 Pro in India is ₹119,900 at Croma. The mobile is available in 512 GB, 1 TB, 128 GB, 256 GB storage variants in India.
Is iPhone 13 Pro getting cheaper? ›iPhone 13 Pro Max prices start at $602 and cost $883 on average as of June 2023. iPhone 13 Pro Max prices will continue to get cheaper over time.
How often should you upgrade your iPhone? ›As a rule of thumb, you can expect your phone to last anywhere between four and seven years. iPhone models almost always receive iOS updates long after their launch date. In 2021, the iPhone 6—released in 2014—could still install iOS 14 updates.
Can we take iPhone by 0 down payment? ›At most stores, you will be able to get an iPhone on EMI with zero down payment while also enjoying customised offers designed especially for you.
What is iPhone 14 Pro Max? ›The iPhone 14 Pro and Pro Max feature a new Super Retina XDR display with updated ProMotion technology that allows for an Always-On display, a first for an iPhone. The Always-On display is made possible through a new 1Hz to 120Hz refresh rate along with improved power efficient technologies.
How much is iPhone 14 Pro Max in installments? ›| Terms | Monthly Instalments |
|---|---|
| No Cost EMI 6 Instalments ₹10000.00 total cost includes 14% pa | ₹1667.00/mo. Includes total savings of ₹396.00. |
| 9 Instalments ₹10592.00 total cost includes 14% pa | ₹1177.00/mo. |
| 12 Instalments ₹10774.00 total cost includes 14% pa | ₹898.00/mo. |