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Virgin Media Freestyle Trade Up Terms and Conditions

Please read the following terms and conditions carefully. You should understand that by placing an order to Trade Up you agree to be bound by these terms and conditions. It is recommended you take note of your IMEI number before you Trade Up in case there are any potential problems with your order. Please see theFAQfor help on how you find your device’s IMEI number

1. What is Freestyle Trade Up?

1.1.Trade up is a service that allows existing Virgin Media Freestyle customers (“you”) to upgrade to a new phone early by using the value in one old phone (a “Device”) to pay off your existing active Freestyle consumer credit agreement (your “Freestyle Loan”) with Virgin Media Mobile Finance Limited governed by the Consumer Credit Act 1974 (“Trade Up”).

1.2.You are able to Trade Up any valid Device; it does not need to be the Device associated to your existing Freestyle Loan.

2. Who Provides Trade Up?

2.1.The Trade Up services are operated for and on behalf of Virgin Media Limited (Company No. 2591237) at 500 Brook Drive, Reading, RG2 6UU,(“Virgin Media”) by Likewize UK Limited ( Company No. 08401611) with its registered office at Crewe Logistics Park, Jack Mills Way, Shavington, Crewe, CW2 5XF, England,, (“Likewize”) (together “we”, “us” or “our”).

3. Eligibility

3.1. To place a Trade Up order, you warrant:


(i) you are a resident in the United Kingdom;

(ii) that you are an existing Virgin Media customer with an active Freestyle Loan with Virgin Media Mobile Finance Limited;

(iii) you are the owner of the Device or have obtained express consent from the rightful owner to Trade Up the Device;

(iv) the Device is not subject to any previously agreed trade in or Trade Up arrangement;

(v) the Device was not purchased from Virgin Media within 30 days prior to placing the Trade Up order; and

(vi) the Device is not stolen or listed with us or a third party as stolen.

3.2.As part of the eligibility process, we will check the Device with CheckMEND, from the suppliers of IMMOBILISE as used by UK Police forces to trace stolen and missing property. If the Device fails any due diligence check we may notify the relevant police authority and we may pass the Device and your details to them and the Device Quote as defined in section 4 below will not be used to settle your Freestyle Loan.

4. Placing your Trade Up order

4.1.To determine the value of your Device, when placing your order you shall provide a true and accurate description of the Device, including but not limited to the following information:

(i)the correct brand/make, model and IMEI number of the Device you wish to Trade Up; and

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(ii)the condition of the Device that you wish to Trade Up, which shall be classed as either: (a) a working device, which means all features of the Device are in good working order and condition, there is no physical damage to the exterior (e.g. to the buttons or screen) or water damage, the device is able to make/receive calls and SMSs, its battery is included and is able to maintain charge and power up (“Working Device”); &;or (b) a non-working device, which means a Device that is not fully functional (e.g. does not power up, has a damaged screen, case or buttons or has water damage) but includes a battery, is not crushed or bent; has no missing components (“Non-Working Device”).

The Device’s Trade Up value (“Device Quote”) shall be solely determined by Virgin Media, Likewize or a third party based on the make a model of the Device.

Device chargers and accessories may not be returned with your Device and hold no monetary value. They shall not form part of the condition and cannot be used to complete the Trade Up process. Such Device chargers and accessories will not be returned to you; therefore we recommend you carefully check the contents of your package before returning it to us.

4.2. Once a Trade Up order is placed, the Device Quote shall be valid for up to 14 calendar days to enable you to complete your order. If the Device arrives after 14 calendar days from the date the Trade Up order is placed, the Device Quote shall be updated – see section 5.1(ii).

4.3. You will be sent a free postage pack via Royal Mail after placing your order; this will normally arrive 2-3 working days after your Trade Up order has been placed. We do not accept responsibility for lost, stolen, late or damaged postage packs containing your Device. Proof of sending is not is not proof of receiving.

4.4. If we don’t receive your Device after 28 calendar days, your Trade Up order will be cancelled. For the avoidance of doubt, your current active Freestyle Loan and any new Freestyle Loan are separate and shall continue to be payable as normal and in line with your recently advised payment schedule.

4.5. Important Information prior to Trade Up:

(i) By placing your order and sending your Device, you will be unable to cancel your order.

(ii) Please remove any SIM card and any accessories, including without limitation memory cards, prior to Trade Up. We shall not be liable for any consequences of you not removing the SIM card or accessories, including any charges then occurred. You shall continue to be responsible for such charges; and

(iii) We strongly encourage you to backup and store elsewhere any data stored on the phone any memory card, including but not limited to images, messages and videos, on the Device that you wish to retain before to Trade Up. We will not be liable for any damage, confidentiality, loss or erasure of any such data, including personal data, or for any consequences of you not removing your data, including use or disclosure of such data.

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5. Trade Up contributing to your Freestyle Loan

5.1. Once your order has been received, we shall, in our absolute discretion, determine whether the description of the Device when the Trade Up order is placed, is an accurate and true description of the Device received:

(i) If it is determined to be a true and accurate description, the Device Quote shall be used to part settle/settle your existing active Freestyle Loan.

(ii) If it is determined to not be a true and accurate description or if the Device is received after 14 calendar days from the Trade Up order and the value has subsequently changed, then the Device Quote shall be invalidated and a new revised quote (“Revised Value”) will be offered to you to part settle/settle your Freestyle Loan. You shall be notified of such Revised Value by e-mail and you shall have 5 calendar days from the issue of the Revised Value to either accept or reject the Revised Value. If you do not accept or reject the Revised Value, we shall assume you accept the Revised Value and this will be used to part settle/settle your existing active Freestyle Loan. If you do reject the Revised Value, we shall return the Device back to you free of charge. You have 14 calendar days from your acceptance or rejection of the Revised Value to cancel your new Freestyle Loan.

5.2. For the avoidance of doubt, the Device Quote or, if accepted, the Revised Value shall only contribute to your existing Freestyle Loan. Any outstanding amount on your existing Freestyle Loan remains payable in line with your recently advised payment schedule until paid off completely. This balance can be paid by contacting Virgin Media and making a debit or credit card contribution.

5.3. Payments in relation to your existing Freestyle Loan will not be taken for up to 30 calendar days from the date your Trade Up order was placed to allow us to process your order. After 30 calendar days, your payment shall resume and a revised payment schedule will be sent to you by email.

5.4. If the Device Quote or Revised Value is higher than the balance of your existing Freestyle Loan, a credit for the difference between the Device Quote Value or Revised Value and the outstanding balance of the Freestyle Loan shall be paid into the bank account, used to pay your existing Freestyle Loan monthly payments, within 10 working days.

6. Privacy and Data Protection

6.1.Where applicable, any data collected during the course of the Trade Up services will be processed and stored wholly in accordance with applicable data protection laws and regulations. The Promoter will use reasonable endeavours to ensure no data will be processed or stored outside the EEA or by third party organisation, except for the administration of the Trade Up services.

6.2.By placing a Trade Up order with us, Virgin Media and/or Likewize may use your personal information to contact you about special offers about goods and services that may be of interest to you.

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6.3.Any personal data will only be used in accordance with Virgin Media’s or Likewize’s privacy policy, which can be viewed here: (i) Virgin Media’s Privacy Policy ; and (ii) Likewize’s Privacy Policy .


6.4. We reserve the right to modify these terms and conditions from time to time. If we make changes to the term and conditions of this Agreement, then we will notify and make available such revised terms and conditions.

6.5. Ownership of the Device shall only pass to us once we have received the Device and when the Device Quote or Revised Value has been accepted and payment has been dispatched to you.

6.6.Subject to 7.6, in no event shall Likewize, Virgin Media, their affiliates, directors employees, agents or licensors, be responsible or liable for direct, indirect, special or consequential damages, arising in any way out of the Trade Up Services, including but not limited to, (a) any technical difficulties or equipment malfunction (whether or not under Virgin Media or Likewize’s control); (b) any theft , unauthorised access or third party interference; (c) any part the Trade Up order or after order process that is late, lost, altered damaged or misdirected (whether or not after receipt by Virgin Media or Likewize) due to any reason beyond the reasonable control of Virgin Media or Likewize; (d) any tax liability incurred in connection with the Trade Up; or (e) use of the Trade Up services.

6.7.By placing your Trade Up order, you agree, to the extent permitted by applicable laws, and except as provided herein, to release and hold Virgin Media and Likewize harmless from any and all liability whatsoever for any injuries, losses or damages of any kind arising from participation in or in connection with the Trade Up including without limitation, acceptance, receipt use and/or misuse of the Trade Up services.

6.8.Virgin Media and Likewize reserve the right to invalidate any Trade Up order where there is suspected fraudulent use of the Trade Up services.

6.9.Nothing in these terms and conditions his agreement shall limit or exclude Likewize’s or Virgin Media’s liability for death or personal injury resulting from our negligence and any other liability that cannot be excluded or limited by English law.

6.10. We are not liable or responsible for the failure to perform the Trade Up services, if in any way the Trade Up services are not capable of being conducted as reasonably anticipated due to any reasons beyond our reasonable control, including without limitation the act of default of any third party supplier and/or our compliance with any applicable law or regulations.

6.11. This agreement and any dispute or claim arising in relation to the same shall be governed and construed in accordance with English Law and is subject to the exclusive jurisdiction of the courts of England.

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Where can i get iPhone 11 at lowest price? ›

Apple iPhone 11 Price in India
AmazonApple iPhone 11 (64GB) - WhiteRs. 40,999
FlipkartAPPLE iPhone 11 (White, 64 GB)Rs. 40,999
CromaApple iPhone 11 (64GB, White)Rs. 41,490

What phone companies are offering free iPhone 11? ›

T-Mobile is offering a free iPhone 11 Pro to new and existing subscribers - The Verge.

What iPhone is the cheapest right now? ›

iPhone SE price

The iPhone SE (2022) is Apple's cheapest iPhone right now.

Will Apple drop iPhone 11 price? ›

So to answer our main question, the prices of iPhone 11 will drop after the release of iPhone 14, which is expected to launch in September 2022. If you are about to buy an iPhone 11, then we recommend that you wait for a couple of more months and get a better deal by the end of September or in October 2022.

How much do iPhone 11 sell for now? ›

Today's used iPhone 11 Pro value breakdown:

Carrier Unlocked trade-ins are worth $180.00 to $348.00 on average. You'll get $302.00 for 64GB, $327.00 for 256GB, and $348.00 for 512GB.

What is the right price of iPhone 11? ›

The original iPhone 11 price is Rs. 43900 for a 64GB storage variant.

Which carrier is best for iPhone 11? ›

Verizon: Best network for iPhones
  • Verizon: 70% 4G cell phone coverage.
  • AT&T: 68% 4G cell phone coverage.
  • T-Mobile: 62% 4G cell phone coverage.

How can I get a free iPhone 11 from the government? ›

Calculate your total household income by adding up the annual earnings of all household members. Compare your household income to the federal poverty guidelines. If your income is at or below 135% of the guideline for your household size and state, you may qualify for a free government iPhone 11 based on income.

What is the price of iPhone 11 Pro free? ›

iPhone 11 Pro price in India starts from ₹ 87,099. The lowest price of iPhone 11 Pro is ₹ 87,099 at Flipkart on 1st June 2023.

What is the oldest iPhone you can buy new? ›

The oldest iPhones that Apple still gives updates to are the iPhone 8 and iPhone 8 Plus, both released in 2017. Anything older is considered discontinued and unsupported.

Is iPhone 11 worth buying in 2023? ›

Yes, it is absolutely okay to use an iPhone 11 in 2023. While it may not be the newest model on the market at that point, the iPhone 11 is still a highly capable and reliable phone that should continue to serve you well for years to come.

Can I just buy an iPhone without a plan? ›

The Apple store allows you to purchase a no-contract (or completely unlocked) phone.

Is it still ok to buy iPhone 11 now? ›

The iPhone 11 was released in September 2019 and has since been succeeded by the iPhone 12, iPhone 13, and iPhone 14 lineups. Although newer series come with advanced features and design upgrades, the iPhone 11 is still a capable device for those who want to buy iPhone in 2023.

How long will Apple continue to sell iPhone 11? ›

Based on that and some quick mental math, we can deduce that Apple plans to provide iPhone support for up to six years from launch. As a result, with the iPhone 11, unveiled in 2019, you can rest comfortably knowing that you can expect updates through 2025.

What is the best time to buy iPhone in USA? ›

“One of the best times of year to buy an iPhone is in September or October, when new models are typically announced and older iPhone generations tend to go on sale.”

How old is my iPhone 11? ›

Find the model of your phone e.g. is it an iPhone 11. Look for the fourth character in the serial code. On Apple products, this is the year or half-year in which it was made e.g. C covers the months of January to June, while D covers the months of July to December.

How do I transfer everything from my old iPhone to a new iPhone? ›

Make sure that your current device is connected to Wi-Fi and Bluetooth is on. Turn on your new device and place it near your current device. Follow the onscreen instructions to get started. If the prompt to set up your new device disappears from your current device, restart both devices.

Why iPhone 11 is still expensive? ›

The main reason for this is that Apple uses extremely high-quality materials to make their phones, which ensures a lifetime use capacity much longer than that of Android iPhones. To afford these great materials, Apple needs to charge a hefty price. iPhones often cost upwards of $1,000, especially for the new models.

Why iPhone 11 is still the best? ›

A13 Bionic

According to testing by AnandTech, the A13 in the iPhone 11 and 11 Pro offers 50 to 60 percent higher sustained graphics performance than the iPhone XS and 20 percent faster CPU performance. As a two-year-old chip, it can't match the performance of Apple's newer A14 and A15 chips, but it still performs well.

Which is better between iPhone 11 and 11 Pro? ›

They both run on Apple's iOS 13 operating system, and the new A13 Bionic chipset makes sure everything runs smoothly. Both are excellent phones, as you would expect. iPhone 11 Pro has a better screen and an extra lens on the camera – iPhone 11 is slightly larger yet easier on the pocket.

What phones compare to iPhone 11? ›

Popular rivals
  • Apple iPhone 14 Pro Max vs. Samsung Galaxy S23 Ultra.
  • Xiaomi Redmi Note 12 Pro vs. Samsung Galaxy A54.
  • Apple iPhone 14 vs. Samsung Galaxy S23.
  • Google Pixel 7 Pro vs. Samsung Galaxy S23 Ultra.
  • Samsung Galaxy A54 vs. Google Pixel 7a.
  • Samsung Galaxy S23 Ultra vs. Xiaomi 13 Ultra.
  • Xiaomi Redmi Note 12 Pro vs.

How do I qualify for a free iPhone? ›

To be eligible, applicants must participate Medicaid, SNAP, LIHEAP low income energy bill assistance, or Supplemental Security Income (SSI). Or free Apple smartphones are given to seniors, the disabled and people living in poverty, including qualified single moms.

How do I get rid of 11 cents Apple? ›

Contact Support and ask them to remove cents from your account. Any credit balance must be spent before you can change iTunes Store country. Apple advises that, if your credit balance is less than the cost of an item on the iTunes Store (including App Store), then you can add a credit card to your account.

Who can unlock my iPhone for free? ›

The Best 8 Free iPhone Unlock Services for 2022
  • #1. iPhone IMEI.
  • #2. iMeinow.
  • #3. Cell Unlocker.
  • #4. Doctor SIM.
  • #5. Official SIM Unlock.
  • #6. Direct Unlock.
  • #7. Official iPhone Unlock.
  • #8. UnlockBoot.
Oct 9, 2022

How much is iPhone 11 vs iPhone 11 Pro? ›

Storage and Pricing Differences

You can purchase the ‌iPhone‌ 11 in 64GB, 128GB, and 256GB storage capacities, priced at $699, $749, and $849 respectively in the United States. The ‌iPhone‌ 11 Pro is available in 64GB, 256GB, and 512GB, priced at $999, $1,149, and $1,349 respectively in the United States.

Why is no one selling the iPhone 11 Pro? ›

Why has Apple stopped selling the iPhone 11 Pro models? I think it's about two connected things: supply chain and muddling its phone range. The first one we can brush past quickly. The more different phones Apple sells, the more complex manufacturing and shipping them becomes.

Does Apple do monthly payments for iPhone? ›

Apple Card Monthly Installments is an easy payment option. You can choose to pay for a new iPhone, iPad, Mac, or other eligible Apple product with Apple Card Monthly Installments — instead of paying all at once — in order to enjoy interest-free, low monthly payments.

What iPhones will stop working in 2023? ›

Apple is said to drop software support for three iPhones in 2023. The iPhone 8, iPhone 8 Plus and iPhone X may not get iOS 17 update.

What iPhones are no longer supported? ›

The devices no longer supported include the following:
  • Apple iPad (1st Gen)
  • Apple iPad (2nd Gen)
  • Apple iPhone 4.
  • Apple iPhone 4s.
  • Apple iPhone 5.
  • Apple iPhone 5c.
  • Apple iPhone 5s.

What iPhone to buy for seniors? ›

  • Apple iPhone SE - Best iPhone for seniors overall.
  • iPhone XR - Best advanced features.
  • iPhone 12 Mini - Best speeds and most durable iPhone for seniors.
Apr 14, 2023

How long should an iPhone 11 last in years? ›

However when it comes to iPhones, you can expect between three to five years (maybe more) with proper care.

When should I replace my iPhone 11? ›

Now that you know how long your iPhone should last, check out the signs below that it's time to upgrade your device now.
  1. You Never Have Space on Your Phone. ...
  2. You Can't Download the Latest iOS Version. ...
  3. Your Battery Drains Too Fast. ...
  4. You Can't Use the Latest Chargers and Accessories.
May 7, 2023

Is 64GB enough for iPhone 11? ›

64GB: limited storage space

With 64GB, you'll have enough if you use your iPhone for WhatsApp and calls. In addition, you have space for some social media apps and light games. You can use streaming services such as Netflix and Spotify and you don't record 4K videos.

Is there an advantage to buying directly from Apple? ›

Greater availability: You can buy an iPhone immediately in your choice of color and storage capacity at one of 272 Apple Store locations in the U.S. or have it shipped to you for free. Depending on your location, you might even be able to get 2-hour delivery.

Can I just buy an iPhone and set it up myself? ›

You can turn on and set up your new iPhone with an internet connection. You can also set up iPhone by connecting it to your computer. If you have another iPhone, an iPad, or an Android device, you can transfer your data to your new iPhone.

What does an unlocked iPhone mean? ›

About unlocking

Unlocking your iPhone means that you can use it with different carriers. To contact your carrier and unlock your iPhone, use these steps. You can find out if your iPhone is locked by going to Settings > General > About. If "No SIM restrictions" appears next to Carrier Lock, your iPhone is unlocked.

Why are they discontinuing the iPhone 11? ›

Yes, that's a big deal now in the era of 5G technology, when almost every other brand is coming up with their 5G smartphones. iPhone 11 is a bit outdated in front of the latest tech that sits on the iPhone 12 or iPhone 13. LCD display and older camera sensors may not appeal to many iPhone fans.

Is it better to buy iPhone 11 or 12? ›

Ultimately, the ‌iPhone 12‌ offers some clear improvements over the ‌iPhone‌ 11 when it comes to the design, camera software, display, 5G, and ‌MagSafe‌.

Does iPhone 11 have 5G? ›

Apple's iPhone 11, 11 Pro, and 11 Pro Max do not support 5G, unlike the iPhone 12, 12 Pro, 12 Pro Max, and 12 mini, which came out a year later.

Is it worth upgrading from iPhone 11 to 14? ›

If you're using an iPhone 11, we recommend upgrading to an iPhone 14 (or even an iPhone 13). In the last three or so years, Apple has made enough changes to features including battery life, performance, screen quality, cameras and durability to merit buying a new iPhone.

What is the cheapest iPhone model? ›

The iPhone SE, released in 2022, is the least expensive iPhone model that you buy. The iPhone SE is superb in its performance - it runs on the same processor as the iPhone 14 and offers decent battery life. The screen size is pretty small compared to other iPhone models - 4.7 inches.

Is it better to pay iPhone in full or monthly? ›

Paying off early does not really save you anything, since the loan is at 0% interest. You don't have to trade the phone at 12 months, you can keep it and pay the entire 24. Either way, you are paying the same for the phone if you purchased it all at once, or make the 24 month payments.

What is the lowest price of iPhone 11 Pro in sale? ›

Apple iPhone 11 Pro price in India starts from Rs. 87,099. The lowest price of Apple iPhone 11 Pro is Rs. 87,099 at

Is iPhone 11 still worth buying in 2023? ›

Despite being well over three years old, so much about the iPhone 11 holds up remarkably well in 2023. The biggest reason for this is its processor. Powering the iPhone 11 is Apple's A13 Bionic chip.

Which is the best iPhone 11? ›

Which iPhone 11 model is best? Having tested all three new iPhones, it's clear that the iPhone 11 Pro Max was the best iPhone you can buy at the time and one of the best phones overall, thanks to its expansive screen and long battery life.

What year will iPhone 11 stop working? ›

Refurbished iPhone 11

You'll get iOS updates and new functions until 2024.

How long until iPhone 11 is discontinued? ›

iPhone 11
iPhone 11 in White
DiscontinuedSeptember 7, 2022
PredecessoriPhone XR
SuccessoriPhone 12 / iPhone 12 Mini
RelatediPhone 11 Pro / iPhone 11 Pro Max iPhone SE (2nd generation)
29 more rows

How much longer will iPhone 11 be supported? ›

How long will my iPhone be supported?
ModelRelease dateSupported
iPhone 11Sep 20, 2019Yes – Until 2026
iPhone 11 Pro / 11 Pro MaxSep 20, 2019Yes – Until 2026
iPhone SE (2nd generation)Apr 24, 2020Yes – Until 2027
iPhone 12Oct 23, 2020Yes – Until 2027
24 more rows
Sep 30, 2022


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